Frequently Asked Questions

You do not need to be a member, if you are a member, you can follow your order and be informed about our campaigns.

Yes, it is safe to shop on our website. We use 256-bit SSL encryption to ensure secure communication between our site and visitors during transactions. This high standard of security is used even on sites with a large number of transactions. Rest assured, no one other than you and your credit card issuing bank can access your information during a secure transaction.

The products you purchase on www.michelsagjewelry.com are sent to the address you specify by insured cargo. When creating your order, you can check the 'Delivery from the store' option and pick up your order from our store.

The supply time varies from product to product, and the supply time of all our products is stated on our website.

Yes, there can be price differences between products sold online and in our physical stores. Prices may vary based on the current exchange rate and the weight of the products. Special campaigns and discounts available online will be marked with 'Special for www.michelsagjewelry.com'.

You can visit the relevant page to find out your ring size:

You can choose your solitaire ring for marriage proposal among the models on our site. The model you like and that suits your budget will be the best choice for your marriage proposal. You can reach us at any stage you need by calling our WhatsApp ‪(+49 163 5992066) support line. Our expert customer representatives will help you with detailed information on all the issues you have in mind.

If you find a product you like on our website, you can contact our customer service team for assistance. They can help you locate the product in our store or provide additional information. Reach out to us via WhatsApp (+49 163 5992066) or email info@michelsagjewelry.com.

Currently, we can only add one gift message. You need to place separate orders for separate gift messages.

If you would like someone to pick up your order on your behalf, please contact our Customer Service team with your order number and the name of the person picking up your order. For security reasons, the pick-up person must present a copy of your order confirmation and valid photo ID when picking up.

Open and check the packages that you think have been damaged during shipment in front of the cargo officer you have received. If there is any damage to the product, do not take delivery of the product by making a report to the cargo company.

If you do not know your ring size, you can find out your ring size from the nearest jewelers. You can also find out your own ring size at home by following the steps on the link www.michelsagjewelry.com To find out your ring size for free, just come to our Michel Sag Jewelry store.

Yes, we make personalized designs for special design products. For detailed information, you can contact us at our store,WhatsApp ‪(+49 163 5992066) or info@michelsagjewelry.com (Our website is produced as a completely personalized design, we also make custom designs for other products).