Question 1

Is it mandatory to be a member to shop on our website?

Accepted Answer

You do not need to be a member, if you are a member, you can follow your order and be informed about our campaigns.

Question 2

Is it safe to shop on your website?

Accepted Answer

Yes, it is safe to shop on our website. We use 256-bit SSL encryption to ensure secure communication between our site and visitors during transactions. This high standard of security is used even on sites with a large number of transactions. Rest assured, no one other than you and your credit card issuing bank can access your information during a secure transaction.

Question 3

Can I create my order online and pick up the product from the store?

Accepted Answer

The products you purchase on www.michelsagjewelry.com are sent to the address you specify by insured cargo. When creating your order, you can check the 'Delivery from the store' option and pick up your order from our store.

Question 4

When will my order be shipped?

Accepted Answer

The supply time varies from product to product, and the supply time of all our products is stated on our website.

Question 5

Is there a price difference between products sold online and in physical stores?

Accepted Answer

Yes, there can be price differences between products sold online and in our physical stores. Prices may vary based on the current exchange rate and the weight of the products. Special campaigns and discounts available online will be marked with 'Special for www.michelsagjewelry.com'.

Question 6

I don't know my ring size. How can I find out?

Accepted Answer

You can visit the relevant page to find out your ring size:

Question 7

I will buy a ring for a marriage proposal, what do you recommend?

Accepted Answer

You can choose your solitaire ring for marriage proposal among the models on our site. The model you like and that suits your budget will be the best choice for your marriage proposal. You can reach us at any stage you need by calling our WhatsApp ‪(+49 163 5992066) support line. Our expert customer representatives will help you with detailed information on all the issues you have in mind.

Question 8

Where can I see the product I like on your website?

Accepted Answer

If you find a product you like on our website, you can contact our customer service team for assistance. They can help you locate the product in our store or provide additional information. Reach out to us via WhatsApp (+49 163 5992066) or email info@michelsagjewelry.com.

Question 9

I am purchasing more than one gift in the same order. Can I add more than one gift message?

Accepted Answer

Currently, we can only add one gift message. You need to place separate orders for separate gift messages.

Question 10

Can someone pick up my order on my behalf?

Accepted Answer

If you would like someone to pick up your order on your behalf, please contact our Customer Service team with your order number and the name of the person picking up your order. For security reasons, the pick-up person must present a copy of your order confirmation and valid photo ID when picking up.

Question 11

What should I look out for when picking up the product?

Accepted Answer

Open and check the packages that you think have been damaged during shipment in front of the cargo officer you have received. If there is any damage to the product, do not take delivery of the product by making a report to the cargo company.

Question 12

I don't know the size of the ring I want to buy from the online store. What should I do?

Accepted Answer

If you do not know your ring size, you can find out your ring size from the nearest jewelers. You can also find out your own ring size at home by following the steps on the link www.michelsagjewelry.com To find out your ring size for free, just come to our Michel Sag Jewelry store.

Question 13

Do you do custom design?

Accepted Answer

Yes, we make personalized designs for special design products. For detailed information, you can contact us at our store,WhatsApp ‪(+49 163 5992066) or info@michelsagjewelry.com (Our website is produced as a completely personalized design, we also make custom designs for other products).

Frequently Asked Questions